My takeaways from Twitter’s Lisa Wang

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“Brands don’t have target markets, but target moments,” said Lisa Wang, of Twitter’s Sales Operations in Singapore. It seems to fly in the face of traditional marketing and PR, but it makes total sense. Communication, at lightning-fast social speed, has changed drastically in a handful of years. Make that the past few months.

Lisa spoke as a keynote speaker the final day of the CCI Conference on Corporate Communication last month. As I listened to her talk, “The Power of #Moments: Redefining Marketing in the Age of Real-Time,” I couldn’t take notes fast enough.

Sense of Universal Connectivity

We live in a big world, but all ultimately want the same three things in life. What are they? Find out in this captivating video Lisa shared – see if you can watch without getting the chills. It gets me every time:

See what I mean? On our universal wish list, we all want to 1) feel connected 2) feel relevant, and 3) be an active participant. Social media grants us the ability to do all three, and isn’t it amazing how the whole globe feels within reach as we scroll through to see what others are up to? Each social network has it’s own twist on how to engage users, but Twitter’s ability to hold live, public conversations makes it a unique place for clever companies. Those who think quick and make the most of those “target moments” when they know users are watching will be rewarded.

“Digital Campfires,” #Gather Roundarbys

Within the Twitter organization, they refer to hashtags as “digital campfires” because they gather folks with similar interests around a certain topic. As you know, there are hashtags for almost anything. (Surprised to see the non-word redline under “hashtag” as I type this. Guess it’s not in the dictionary yet?) Lisa shared a number of clever company examples, like Arby’s calling for Pharrell Williams to give back their hat during the Grammy’s, and Kit Kat posting a tic-tac-toe game for Oreo to compete for the heart of #chocolate fan. With a little creativity, companies can hone in on the right times (target moments) to tell their story.

I’ll be sharing more on social media in the coming posts. In the meantime, give Lisa Wang a follow on Twitter at @ldubs.

Image is a screen shot from the video “The Most Astonishing Fact.”


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